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How cmc88 Protects Your Personal Data

At cmc88, we take how we handle your personal data seriously — from the moment you open an account to every transaction you make using Touch 'n Go…

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What Data We Collect and Why

cmc88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register with cmc88, we collect the personal details you submit — such as your name, email address, contact number and payment method identifiers linked to Touch 'n Go, GrabPay, Boost atau FPX. We also collect transactional records, device identifiers, and session logs to keep

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your account secure and resolve any disputes. This data is used strictly to operate your account, process withdrawals, verify identity where required by local law, and improve the platform experience. We do not sell your personal data to third parties. Data is stored on secured servers
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and access is restricted to authorised personnel only. Any sharing with payment processors — including the rails behind Touch 'n Go, GrabPay, Boost dan FPX — is limited to what is necessary to complete your transaction. The lawful basis for processing is performance of a contract
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with you, compliance with applicable law, and our legitimate interest in maintaining platform security. Access and eligibility depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Reach Our Data Privacy Team

If you have a question about how your data is handled, want to request a copy of what we hold, or need to flag a concern…

KESELAMATAN DAN KAWALAN DATA

How We Safeguard Your Account Data

Protecting the data attached to your cmc88 account is an ongoing operational commitment, not a one-time setup.

Encryption in Transit and at Rest

All data exchanged between your device and our servers is encrypted using TLS. Stored account data — including payment method identifiers for Touch 'n Go and GrabPay — is encrypted at rest so it cannot be read if a server is ever accessed without authorisation.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. Analytics cookies help us understand how features are used. You can adjust non-essential cookie settings from your account preferences at any time.

Account Access Controls

Your account is protected by a password you set and, where enabled, two-factor authentication. We log every login attempt and flag unusual access patterns — such as a new device or location — so you are notified before any change is actioned.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by Malaysian financial and regulatory obligations after closure. Once the retention period expires, data is securely deleted or anonymised from our systems.

Your Right to Access and Correct

You have the right to request a copy of the personal data we hold about you, correct anything inaccurate, and ask us to delete data we no longer need to hold. Submit any of these requests through live chat or our support email and we will action it within 14 working days.

Third-Party Processors

We share data only with processors necessary to run the platform — payment rails including Boost and FPX, identity verification providers where required by law, and our cloud hosting partner. Each processor is bound by a data processing agreement aligned to Malaysian data protection requirements.

Privacy Policy Questions Answered

Below are the questions we hear most often about how cmc88 handles personal data. If your question is not covered here, reach out through live chat or email and our privacy team will respond directly.

We collect your name, email address, phone number, date of birth, and the payment identifiers you link to your account — such as your Touch 'n Go or GrabPay details. We also log device data, IP addresses and session activity to secure your account.

We share data only with processors needed to operate the platform, such as payment providers including Boost dan FPX, and identity verification services where local law requires it. We do not sell your personal data. Every processor is contractually bound to protect it.

Your data is retained for as long as your account is active. After closure, we keep it for the period mandated by Malaysian financial regulations. Once that retention period ends, your data is securely deleted or anonymised so it can no longer be linked back to you.

Send a data access request via live chat or our support email, using your registered email address so we can verify your identity. We will compile and send you a copy of your personal data within 14 working days of confirming your identity.

Yes. You can request deletion of data we are not legally required to retain. Submit the request through live chat or email. We will confirm what can be deleted immediately and what must be held to meet Malaysian regulatory obligations before completing the deletion.

We use cookies to maintain your login session, remember your lobby preferences, and analyse platform usage. Non-essential analytics cookies can be turned off in your account preferences. Essential session cookies are required for the platform to function and cannot be disabled while you are logged in.

Contact our privacy team immediately through live chat so we can review your account activity, secure your login, and investigate. We take data breach reports seriously and will notify you of any confirmed incident affecting your personal data as required under applicable Malaysian law.

How cmc88 Protects Your Personal Data

Reach Our Data Privacy Team

How We Safeguard Your Account Data

Encryption in Transit and at Rest

Cookie Policy

Account Access Controls

Data Retention Schedule

Your Right to Access and Correct

Third-Party Processors

Privacy Policy Questions Answered

01 What personal data does cmc88 collect when I open an account?

02 Does cmc88 share my data with third parties?

03 How long does cmc88 keep my personal data?

04 How can I request a copy of the data cmc88 holds about me?

05 Can I ask cmc88 to delete my personal data?

06 How does cmc88 use cookies and can I control them?

07 What should I do if I think my cmc88 account data has been compromised?

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